FAQ & Site Info

We accept PayPal, including major credit/debit cards

Orders can be modified or canceled within 12 hours of placement. Please contact our support team as soon as possible for assistance.

We currently ship to worldwide. If your location is not listed, please contact us for shipping options.

Shipping times vary based on location and shipping method selected. Estimated delivery times are 7 to 14 business days.

Once your order ships, you will receive a tracking number via email. You can use this number to track your package on our website or the carrier's site.

If your package is significantly delayed or lost, please contact us, and we will assist in locating your order or providing a resolution.

To initiate a return, please contact our customer support team with your order number and reason for return. We will provide instructions on returning the item.

Yes, refunds are issued once the returned item is received and inspected. Refunds are processed within 3 business days to the original payment method.

Please reach out to us within 3 days of receiving the item with photos of the issue. We will arrange for a replacement or refund.

ColdComb Store operates as an online-only store. We do not have physical retail locations at this time.